38bd Privacy Policy — Your Data, Our Responsibility

1 What Data We Collect

38bd only collects information that is necessary to provide you with the best service and ensure platform security. The types of data we collect are listed below by category:

Personal Identity Information:

Financial Information:

Usage Data:

2 How We Collect Your Data

38bd collects your information through several methods. Each method is transparent and based on your consent:

• Provided Directly: Information you provide directly during registration, when updating your profile, or when contacting our support team.
• Automatic Collection: When you use 38bd, certain information is collected automatically through cookies, log files, and tracking technologies.
• From Third Parties: Limited information may be collected from payment processors or identity verification services.
• Verification Process: From documents submitted during the KYC (Know Your Customer) process.

38bd never collects data through hidden or opaque methods. You will never be forced to provide information you are not willing to share.

3 How We Use Your Data

38bd uses the data it collects solely for specific, legitimate purposes. The table below outlines the purpose and legal basis for each type of data use:

4 Data Sharing Policy

38bd is committed to protecting your personal information. Data sharing only occurs in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment services such as Mobile Pay, Nagad, and Rocket to process your transactions.
• Identity Verification Service: With approved third parties as part of the KYC process.
• Law Enforcement Agencies: With the relevant authorities when required by a court order or legal obligation.
• Fraud Prevention: With regulatory authorities to prevent suspicious activity.

Outside of the above circumstances, 38bd will never share your information with third parties for any reason. In particular, we never sell your data or use it for advertising purposes.

5 Cookies & Tracking Technologies

38bd uses cookies and similar technologies on its website to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Required for the platform's core functionality. These cannot be disabled, as the site will not work properly without them.
• Performance Cookies: Used to monitor how smoothly your session is running and to improve site performance.
• Functionality Cookies: Helps remember your preferences, language settings, and login status.
• Analytics Cookies: To understand how users interact with our site, helping us drive future improvements.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

6 Data Security Measures

38bd maintains multiple layers of security to protect your information. Our technical and administrative safeguards include the following:

• SSL/TLS Encryption: All data transfers are secured using 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication: Additional security measures are applied when you log in to your account.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff Training: 38bd staff are trained in data protection and are granted access only to the information they need.
• Data Backup: Regular backups are taken to secure, encrypted servers.

Despite every effort to protect your data, no internet-based system can guarantee complete security. 38bd always uses the latest technology to minimize risk.

7 Your Rights

Under 38bd's Privacy Policy, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can opt out of your data being used for marketing purposes.

To exercise these rights, email us at support@38bd.biz. We will respond to your request within 30 days.

8 Children's Privacy Protection

38bd provides services exclusively for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that data has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

9 Privacy Policy Updates

38bd may update this Privacy Policy from time to time. Any changes will be published on this page along with the date of the update.

For significant changes, you will be notified via your registered email or phone number. Continued use of 38bd after the updated policy is published will be considered acceptance of the new terms.

We recommend checking this page regularly. The date of the latest update will always be shown at the top of the page.

10 Contact & Dispute Resolution

If you have any questions, concerns, or complaints about our Privacy Policy, feel free to reach out to us:

• Email: support@38bd.biz
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–48 hours

We take every complaint seriously and work to resolve it as quickly as possible. Your privacy isn't just a policy to us — it's a core value.